Edit link is not being displayed in submission emails.

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    emilysternberg
    Asked on September 07, 2017 at 04:19 PM

    I have had edit links inbedded into my notification emails for many months, but a new form I created won't show the edit link once the form is submitted and thus the managers who need to approve the forms can't do so.  What can I do?  The form is PA Check/Reimbursement form

     

    Thanks,

    Emily

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    Marvih
    Answered on September 07, 2017 at 05:12 PM

    Strange, I cloned your form and tested and I was able to see the edit submission link. 

    Let's try doing a workaround on this. Please go to your email notification settings and change/remove the Edit Submission code.

    Copy this code and follow the GIF below.

    https://www.jotform.com/edit/{id}

    Let me know if it works or not.

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    emilysternberg
    Answered on September 08, 2017 at 08:43 AM
    Unfortunately, this didn't work for my form. I'm still not seeing the edit
    submission line in the emails.
    Any other suggestions?
    Thank you,
    Emily​
    ...
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    ashwin_d
    Answered on September 08, 2017 at 11:13 AM

    I did check the last submission email which was sent in this form and I am able to see the issue. The edit link row seems to be missing. Please check the screenshot below:

     

    The issue is caused because you have enabled "Hide Empty fields" in your email alert. Since this field does not have value when the form is submitted first time and hide empty fields is also enabled, that is why you do not see this row in submission emails. There are two ways to solve this problem (options I am providing considering you want to retain {isThis} in the label):

    #1. Disable hide empty fields option form your email alert. Please check the screenshot below:

     

    #2. Select "No" as default selection in your radio button question "Is this check request approved?" This will ensure that this field always has value when the form is submitted. Please check the screenshot below:

     

    Hope this helps.

    Do try it out and get back to us if you have any questions.

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    emilysternberg
    Answered on September 08, 2017 at 12:43 PM
    Thank you so much....your suggestion worked!
    Have a good weekend,
    Emily
    ...