What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I change my credit card information?

    Asked by HPGivingCards on August 28, 2012 at 06:11 PM

    I have a new credit card I would like to add to my account to pay for my service.  I do not want to change the plan or anything else, just the credit card information.

     

    Thanks!

  • Profile Image

    Answered by jeanettebmz on August 28, 2012 at 06:22 PM

    I can see you paid the subscription via FastSpring which it generates a link to a secure page that allows you to update payment information on your subscription. 

    This link is included in every receipt email which they send you, including the first time and all re-bills.

    Please double check your emails recieved from FS and let us know if you still have doubts

  • Profile Image

    Answered by micahp20 on December 10, 2012 at 12:48 AM

    i cant find my link can you help?

  • Profile Image
    JotForm Support

    Answered by idarktech on December 10, 2012 at 01:39 AM

    @micahp20

    You were paying using Paypal so you have to login to your Paypal account and update your billing information there.

    Thanks!

  • Profile Image

    Answered by micahp20 on December 10, 2012 at 01:47 AM
    Thank u
    Sent from my iPad
    On Dec 9, 2012, at 11:39 PM, JotForm Support Forum
    wrote:
    New response received
    A new response has been received:
    [image: JotForm]
    Answered by * idarktech *
    @micahp20
    You were paying using Paypal so you have to login to your Paypal account
    and update your billing information there.
    Thanks!
    View this thread on JotForm Support
    Forum
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