Charged twice this month

  • allmybannerscom
    Asked on September 7, 2017 at 8:45 PM

    My payment method was updated selecting the same paln (bronze) but instead that my account was doungraded after I paid with paypal, had to cancel the suscription  and had to pay again to avoid interruptions, I want one of my payments refunded or credit you can check was charged twice with a 5 minutes difference, please let me knnow

     

    thank you

  • David JotForm Support Manager
    Replied on September 7, 2017 at 9:39 PM

    We have forwarded this to our billing team to have one of the subscription cancelled and refunded in order to avoid double charges. Please allow 3 to 5 business days for the refund to be completed.

  • allmybannerscom
    Replied on September 8, 2017 at 1:43 AM
    Please let me know will not be any service interruption,
    ...
  • Ashwin JotForm Support
    Replied on September 8, 2017 at 4:57 AM

    Please note that we have already forwarded the subscription cancellation and refund request to our billing team. There is no action required form your end and there should not be any service interruption.

    Do get back to us if your account is downgraded, please do not upgrade your account again to avoid double charges.