My form is not submitting

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    diamondtravelkr
    Asked on September 07, 2017 at 09:48 PM

    When customers hit the submit button it doesn't go to the thank you page.  Looks like it's not working.

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    Jan
    Answered on September 07, 2017 at 10:53 PM

    Unfortunately, I was not able to replicate the issue on a cloned form. Here's a screen capture:

    Do you know if your users are getting any error messages upon hitting the Submit button?

    Is this form embedded on a webpage? If yes, please re-embed it using the iFrame method. This will prevent script conflicts between the form and the webpage. Here's a guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    If the issue persists, I suggest you remove the payment integration and then add it back again.

    I also cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.

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    diamondtravelkr
    Answered on September 07, 2017 at 11:43 PM
    Thank you, I removed the credit card info and it is now working. Thank you
    for your assistance.
    ...