Is JotForm compliance with WCAG?: Web accessibility evaluation tool is throwing accessibility errors.

  • David Vosnacos
    Asked on September 7, 2017 at 9:49 PM

    To whom it may concern,

    I am investigating whether your product is accessible for my client to use.  My client has staff with a vision impairment whom use screen reading software to access content on their computer.

    In checking your product using such screen reading software I found a number of issues and ask whether these can be resolved by yourselves.  Most of the issues relate to the absence of appropriate field or button labels which can make navigating a web page and its content difficult.  In my brief scan I came across this issue on the following pages:

    1. My Forms dashboard (see screenshot)

    2. Email field labels.

    3. Deleting fields - rubbish bin icon.

    I have additional screenshots I can forward you if required.

    Could you please advise whether (a) you require additional information and (b) when you can rectify these issues?  I am waiting on your feedback before I can discuss further with my client.

    I look forward to your response.

    Regards,

    David Vosnacos

    Access Consultant

    VisAbility

     

     

     

    Jotform Thread 1242587 Screenshot
  • David JotForm Support Manager
    Replied on September 7, 2017 at 10:56 PM

    Update (December 10, 2019): JotForm Accessible Forms are available.

    We are excited to announce JotForm Accessible Forms. Now you can create Section 508 and WCAG 2.1 Level A and Level AA compliant forms.

    Here is our detailed user guide: How Can I Make My Forms Accessible.

    You can also check JotForm Accessible Forms to learn more about our accessibility features.

    I could not find any registered account under your email address "david.vosnacos@visability.com.au". Could you let us know what your username is? Also, the screenshots did not post to this thread, please open the link of this thread in your browser: https://www.jotform.com/answers/1242587 

    Then upload the screenshots to illustrate the issues you are referring to:

    Is JotForm compliance with WCAG?: Web accessibility evaluation tool is throwing accessibility errors Screenshot 20

  • David Vosnacos
    Replied on September 7, 2017 at 11:00 PM

    The test account was created with the username idnlspaam@gmail.com.  I've attached the error messages to this email.Is JotForm compliance with WCAG?: Web accessibility evaluation tool is throwing accessibility errors Screenshot 40Is JotForm compliance with WCAG?: Web accessibility evaluation tool is throwing accessibility errors Screenshot 51Is JotForm compliance with WCAG?: Web accessibility evaluation tool is throwing accessibility errors Screenshot 62

  • David Vosnacos
    Replied on September 7, 2017 at 11:01 PM

    I'm aware a number of people have already posted issues with WCAG 2.0 compliancy and my query relates to these also.

  • David JotForm Support Manager
    Replied on September 7, 2017 at 11:26 PM

    Thanks for letting us know, I have forwarded this to our back-end team. You will be updated via this thread with more details.

  • Mert Ceylan JotForm Developer
    Replied on December 18, 2019 at 9:15 AM

    UPDATE: We are now supporting accessible forms.

    We're happy to announce to you that JotForm now lets you create forms that are Section 508 and WCAG 2.1 Level A and AA compliant!

    To make your form accessible, open it on the form builder, then go to:

    1) Settings

    2) Click on the Form Settings.

    3) Click on the Show More Options.

    0Dy349xTX9 Screenshot 10


    4) Switch the Form Accessibility option to Enabled.

    mFDlb7pm8q Screenshot 21

    Our form builder will then analyze your form. If any accessibility issues are detected, warn you on the aspects that should be fixed to make the form accessible.

    After that, all you need to do is adjust the form to address detected issues if there are any until all of the issues are resolved.

    Also, please note that if your form is created in the old(Legacy) layout, you will see an Accessibility Enhancer Widget added to your form. This widget will automatically make your classic form more accessible, by improving the appearance of form validation warnings, and also adds ARIA(Accessible Rich Internet Applications Suite) attributes to your form. This widget is not needed for Card Layout forms. You may optionally consider selecting one of the ready-to-use accessible form themes. They are marked with a little human body icon in Form Designer.

    jdw2k6x8cp Screenshot 32

    For more information on how to use the Accessible Forms option, you can check out this guide.

    If you require any further assistance feel free to contact us!