My account was hacked and my forms were deleted

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    Asked on September 08, 2017 at 03:34 AM

    Yesterday a former employee was able to log into our JOtForm account and delete forms. Is their any way to get those back?

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    Answered on September 08, 2017 at 07:09 AM

    I see that you have now logged to your account. If you do, you may change the password of your JotForm account from your account settings to avoid others to log in to your account. 

    Generally, the forms deleted should be moved to Trash folder and you may recover them from it if they are not purged.

    If the forms are purged in the Trash folder, unfortunately, it is a permanent action and the forms cannot be recovered. Please check if the deleted forms are in the Trash folder so that you may be able to recover them.