Can you tell me why users aren't directed to enter paypal information and why users aren't directed to the thank you page link

  • Profile Image
    pthepolitician
    Asked on September 08, 2017 at 11:21 AM

    I have tested out and verified that my pay-pal integration is not sending users to a pay-pal page to make a payment.  Have I done something wrong?  I am also having problems with the thank you page sending users to the url that I have in the "redirect to external link" box

  • Profile Image
    Chriistian
    Answered on September 08, 2017 at 12:30 PM

    I cloned your form and did a test submission but I was not able to replicate the issue you are reporting. When the "Which REVIEW do you want?" field is set to "FREE - I want the FREE Review", after submitting the form is redirected to the Thank You page.

    When the "Which REVIEW do you want?" field is set to "VIP PASS - I want the $25 VIP REVIEW", after submitting the form is redirected to the Paypal page.

     

    Are you still encountering the issue you are reporting? If the issue still persists, can you provide us more details regarding your concern so we can further investigate?