Can you tell me why users aren't directed to enter paypal information and why users aren't directed to the thank you page link

  • pthepolitician
    Asked on September 8, 2017 at 11:21 AM

    I have tested out and verified that my pay-pal integration is not sending users to a pay-pal page to make a payment.  Have I done something wrong?  I am also having problems with the thank you page sending users to the url that I have in the "redirect to external link" boxCan you tell me why users arent directed to enter paypal information and why users arent directed to the thank you page link Image 1 Screenshot 20

    Page URL: https://www.jotform.com/build/72498547805167
  • Chriistian Jotform Support
    Replied on September 8, 2017 at 12:30 PM

    I cloned your form and did a test submission but I was not able to replicate the issue you are reporting. When the "Which REVIEW do you want?" field is set to "FREE - I want the FREE Review", after submitting the form is redirected to the Thank You page.

    Can you tell me why users arent directed to enter paypal information and why users arent directed to the thank you page link Image 1 Screenshot 50

    Can you tell me why users arent directed to enter paypal information and why users arent directed to the thank you page link Image 2 Screenshot 61

    When the "Which REVIEW do you want?" field is set to "VIP PASS - I want the $25 VIP REVIEW", after submitting the form is redirected to the Paypal page.Can you tell me why users arent directed to enter paypal information and why users arent directed to the thank you page link Image 3 Screenshot 72

     

    Can you tell me why users arent directed to enter paypal information and why users arent directed to the thank you page link Image 4 Screenshot 83

    Are you still encountering the issue you are reporting? If the issue still persists, can you provide us more details regarding your concern so we can further investigate?