- xicalisboaAsked on September 08, 2017 at 12:05 PM
I'm having problems with embed and Iframe form in my page:
1- I had first embed: it brought a bug in my page that I took the whole day to figure out it was coming from the form. It would make my page to automatically roll down once opened in the browser. I just removed the form and the problem was solved (I'm sending the url of a copy of the page, still with the form).
2- I try to fill the form from the page and it does not work properly. In one of the pages the JotForm branding overlays the "Previous/Next" button and we cannot go further. Now I am not even coming so far, because before the form is freezing. I also got problems on the mobile version, where I definetely could not see the button to submit.
Have you had this problems before? Would you be able to help me? I would prefer if the form is embed in the page I'm using to publish my event. But if continues like I cannot rely of that.
I would try a pop up window as second option, but I don't seem to have the option to customize the button to fit to my page, right?
PS: the screenshot does no show the problem. It is only there because I could not post the question if not replacing the not accepted video for a picture.
- JotForm SupportBJoannaAnswered on September 08, 2017 at 12:31 PM
I tested your embedded form and I was able to replicate both issues. I saw that you embedded your form with the script code. Most likely there are some script conflicts between your website scripts and JotForm script. Please re-embed your form with the iFrame code to see if that will resolve your issues. Inside of this guide, you can find how to get the iFrame code of your form:
Hope this helps to solve the issue.
- xicalisboaAnswered on September 08, 2017 at 01:43 PMHi,
I've already tried to embed with IFrame and just did the last try through
the special code you create for Wix. Only the freezing problem was solved.
The form continues rolling the whole page down and the last page to upload
file (when one chooses to pay by deposit) simply does not show any button
to complete submission.
After some days of learning curve until I get to the form the way I wanted,
I came to the frustrating conclusion JotForm does not work to embed. If I
don't find a solution on the next days, I am finishing this campaign and
then back to the ugly but functioning GoogleForm. Until I have time again
to look for an integrated solution form the webpage.
Thank you anyway.
Sensing Body - Mindful Movement Practices
- JotForm SupportKevin_GAnswered on September 08, 2017 at 02:18 PM
Apologies for the inconveniences this may have caused to you.
I have been inspecting the webpage you shared and I can see the scroll bar appearing on the form; however, after further inspecting the source code, I can see there are currently two iFrame codes, the first one seems to be added by Wix while the other one is the JotForm embed code.
I tried increasing the the JotForm iFrame height and it did not work as the Wix iFrame has not enough height.
You could increase the JotForm embed height, the page break buttons and footer will display properly, but the scroll bar will still appear as you would need to increase the Wix iFrame height as well.
This way you will be able to manually set the iFrames height.
Please let us know how it goes.