How can I enable Square to my form? It's grayed out, currently

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    eathappycamper
    Asked on September 08, 2017 at 06:57 PM

    Hello! I've created a form and want to enable the Square integration with it - when I got to Form Elements>Payments>Square, I'm not able to click Square. It only allows me to edit Paypal. Here's a screenshot - http://cm.d.pr/q3nlCe

     

    What am I missing? Any help is appreciated.

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    Mike_G
    Answered on September 08, 2017 at 08:39 PM

    We would like to apologize for any inconvenience, however, please be informed that it is not possible to have multiple payment integrations in a single form. Since you are seeing an edit button for PayPal Integration and the other payment integrations are disabled, it means there is an existing PayPal integration in your form.

    There is a workaround that you can do with the help of the Iframe Embed widget if you want to have multiple payment integrations. Please check this guide — How-to-Create-a-Basic-Multiple-Payment-form

    This guide will also be useful if you want to update the multiple payments form — How-to-Update-the-Multiple-Payment-Form

    If you have other questions or concerns, please feel free to contact us anytime.

  • Profile Image
    eathappycamper
    Answered on September 08, 2017 at 09:43 PM
    Hi Mike,
    Thanks for the info. Forgive my ignorance, but I didn't add a paypal
    integration to the form to my knowledge - can you help on how to remove the
    paypal bit so I can use Square instead? Thanks much.
    Leah
    ...
  • Profile Image
    eathappycamper
    Answered on September 08, 2017 at 09:43 PM
    Ahh I just realized the area that the products are listed in is a
    paypal bit. My bad, didn't realize because it was automatic. I'll futz with
    it and let you know if i have other questions. Thanks!
    ...
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    John_Benson
    Answered on September 09, 2017 at 12:46 AM

    Thank you for updating us. We're glad that the issue has been resolved.

    Just to add: To delete a Payment field, open your form in the Form Builder and select the Payment field. After that, click the Red Trash icon. Here's a screenshot:

    Also, here's a guide on how to integrate Square to your form: https://www.jotform.com/help/459-How-to-Integrate-Form-with-Square