Unable to test Stripe payment form in "Test Mode".

  • Profile Image
    calisthenfit
    Asked on September 09, 2017 at 08:32 AM

    Hi, I can't seem to be able to test a payment with Stripe after creating a form.

    I set up to "test mode" and a sandbox is shown as enable.

    When i arrived to the payment to enter credit card details and entered the cards test that stripe provided, jotform keeps telling me there's a problem with the info.

    How can I test it with using stripe system?

    Thanks

  • Profile Image
    ashwin_d
    Answered on September 09, 2017 at 01:58 PM

    I did check your account and found that you have two form where one form has Stripe in Live mode but the other form "Ladies Fitness Challenge" has sandbox / Test mode enabled. I did test this form and I am unable to replicate the issue you are having. I was able to submit the form successfully and payment using test credit card was successful. Please check this screenshot below:

     

    Can you please check your Stripe account dashboard and see if you have received the payment in test mode successfully?

    Do get back to us if you have any trouble.

  • Profile Image
    calisthenfit
    Answered on September 10, 2017 at 10:55 AM

    Thank you.. Working now