I am being prompted that I need to upgrade

  • Profile Image
    Asked on September 09, 2017 at 05:47 PM

    I had the understanding that I had unlimited submission storage. I am getting a warning that I need to upgrade?

  • Profile Image
    Answered on September 09, 2017 at 07:35 PM

    I have checked your account and I see that it is not currently subscribed to any of our paid plans. And for accounts in Starter plan, the Submission Storage limit is 500 submissions.

    You have a total of 548 submissions stored in your account that is why you are getting the notice to upgrade your account.

    On another note, I see that this was already explained to you by one of my colleagues in this thread — https://www.jotform.com/answers/1212039

    If you have other questions or concerns, please feel free to contact us again anytime