not sending notification to updated email address

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    Asked on August 29, 2012 at 05:31 AM


    I've updated the notification settings to send notification to new address ( but when testing, jotform still sending email to the old address (which is my login:


    please help

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    Answered on August 29, 2012 at 06:19 AM


    Firstly can you try to clear you browser's cache, logout and relogin to you account. You email acccount seems to be set well with as notification email.

    Try also to check on the submission reports if some of submitted forms are under incomplete payments.  Since if the users don't complete their payment when directed to paypal, you will not receive any email alert for such users.

    Go to 'My Forms', click on your form to select it, then click submissions.

    Pleaes check screen below

     If there are incomplete payments, you will view them here

     Hope this information is helpful to you. Please inform us if you have further inquiry. Thanks