Hopefully this video will help "support" understand the issue that stil

Hopefully this video will help "support" understand the issue that still exists.

I was unable to open the video you shared: 

May you please provide us the details about the issue you're facing? 

If you could provide us screenshots as well, that would be helpful, this guide will help you uploading it: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

We will wait for your response. 

Also, please provide us the form you're working on, this guide will help you getting it: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL