How To Transfer My Account: Its Type And Forms

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    rubyannrsls
    Asked on September 11, 2017 at 01:49 AM
    Account Type BRONZE
    Username rubyannrsls
     
    I want to transfer all my forms to another account. I also want to transfer its account type. I've made a new account with account type FREE. I want to make it BRONZE type then delete the previous. Is that possible?
  • Profile Image
    Nik_C
    Answered on September 11, 2017 at 03:29 AM

    We can transfer the forms to another account but we can not transfer the Bronze plan. So the process would be:

    1) You cancel the plan on your current account,

    2) We transfer the forms,

    3) You purchase another plan on that other account.

    Let us know if that could work for you.

    Thank you!

  • Profile Image
    rubyannrsls
    Answered on September 11, 2017 at 03:40 AM

    if that's the case... nevermind.. i'll just wait for the expiration of the bronze then purchase another on the other account.. thanks

  • Profile Image
    Nik_C
    Answered on September 11, 2017 at 03:56 AM

    Very well, just please don't forget to cancel the plan on PayPal if you decide to move to another account since that will not happen automatically. Here is the guide on how to do that: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    Let us know if you have any further questions.

    Thank you!