What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Consistent Error - Please Help Correct Permanently

    Asked by samhouse on August 29, 2012 at 09:17 AM

    Hello,

    Our jotforms are not being submitted to the email address listed on the code. We have to consisantly come to the website to see if anyone has submitted a form.

     

    Please help us correct this permanently.

     

    Samaritan House

    Page URL:
    http://www.samaritanhouseva.org/get-involved/volunteer/

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    Answered by ItalyTech on August 29, 2012 at 10:06 AM

    Hi and thanks for contacting us. I've checked and I can see that your email address was in our bounce list. I've already removed it. I may suggest you to check your spam filter as our log we see this:

    samhouse@samaritanhouseva.org is IN the bounce list

    Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected as spam by Content Filtering.' Please let us know if you need further assistance or in need of further clarification on this matter.Alessandro
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    JotForm Support

    Answered by NeilVicente on August 29, 2012 at 11:53 AM

    @samhouse

    The other address is also in the bounce list.

    melodys@samaritanhouseva.org is IN the bounce list 

    Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected as spam by Co=
    ntent Filtering.'

    I have removed the said address from the bounce list. However, please ask your mail provider's technical department to whitelist our IP addresses and configure the spam filter to accept emails from our servers.