What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account has been disabled due to phishing accusations...

    Asked by Misty Martin on August 29, 2012 at 09:30 AM

    My account has been disabled due to phishing accusations, however I'm having a hard time believeing such accusations. i just created an account last night, and didn't create my first form until 8:15 this morning. However I went to log into my account to save my form and was informed that it had been disbled due to phishing. I'd love to see evidence of such accusations. How in the world can I be accused of phishing if I haven't even created a form yet to send out in "unsolicited mail." And of course, your representative refuses to provide an explanation.

     

    I would just love to see proof at this point because I really am appalled at being accused of such a thing.

     

    -Misty

    Little Marie Photographie

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    Answered by gori-mathew on August 29, 2012 at 09:37 AM
    Hi, Your account is being  suspended due being used for phishing. You have a form ( [Imported Form] Welcome to Google Docs) clearly used to captutre user's email and password. Please note that this is against our terms of service.
    Can you explain the pupose of this form in your account.
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    Answered by Misty Martin on August 29, 2012 at 09:39 AM

    I was attempting to import a form that i had on google documents. i had no intention of breaking the terms of service. could you please delete the form and reinstate my account. i'm just trying to create a wedding questionnaire for my photography clients.


    Please Please Please delete my form and reinstate my account.

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    Answered by gori-mathew on August 29, 2012 at 09:41 AM

    I have reactivated your account but please ensure you delete this form by yourself. Please ensure you keep your account clean free from form that can be used for phishing.

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    Answered by LittleMarie on August 29, 2012 at 09:42 AM

    Thank you so much. I will delete the imported form immediately