Why the dates are not showing properly in submissions?

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    mposl
    Asked on September 11, 2017 at 09:58 AM

    Hi,

     

    Our respondents have noticed that DOB, Departure date, and Arrival dates are being entered wrong into the system. It is subtracting one day from the date they entered. Why is this happening?

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    Nik_C
    Answered on September 11, 2017 at 11:19 AM

    I checked some of your submissions and compared the dates that user received in autoresponder and dates that are in submissions page. They are matching. Also, I did a test submission:

    But I wasn't able to replicate that issue as well.

    The dates are showing properly:

    If the issue persists please share the more information about in which submissions did you notice this irregularity?

    Thank you!

  • Profile Image
    mposl
    Answered on September 11, 2017 at 11:43 AM
    Quite a few people have reported this issue. Try using a different range in
    dates. Do you want the names of the respondents in which this issue
    occurred? There has been about 5 respondents that noticed this issue.
    ...
  • Profile Image
    Nik_C
    Answered on September 11, 2017 at 11:50 AM

    Yes, that would help if you could provide examples of this issue so we can check rather than submitting the form at this time.

    We'll wait for your response.

    Thank you!

  • Profile Image
    mposl
    Answered on September 11, 2017 at 12:43 PM
    Morris Norman-DOB submission was 1 day early along with the departure date
    Sara Steele-DOB submission was 1 day early
    Parham Mahani- Arrival and departure days were 1 day early
    Charlie Mohn-DOB submission was 1 day early
    Anne Marie Schenk-DOB submission was 1 day early along with arrival and
    departure
    Joanne Jones-DOB submission was 1 day early
    As you can see, we are having a big issue with this form.
    ...
  • Profile Image
    Chriistian
    Answered on September 11, 2017 at 01:32 PM

    I am currently checking your form but so far, I am not able to replicate. I will be back as soon as I am able to replicate the issue.

  • Profile Image
    Chriistian
    Answered on September 11, 2017 at 01:36 PM

    I am not able to replicate the issue on my end. Is this form embedded to a webpage where your customers are submitting it? If so, please give us the URL of the page so we can check.

  • Profile Image
    mposl
    Answered on September 11, 2017 at 01:44 PM
    No I don't believe it is.
    ...
  • Profile Image
    Nik_C
    Answered on September 11, 2017 at 02:45 PM

    I went to check your dates one more time, but the dates are not showing there:

    Did you change anything in those submissions?

    We'll wait for your response.

    Thank you!

  • Profile Image
    mposl
    Answered on September 11, 2017 at 03:43 PM
    I just changed the format from date to short answer so people can just type
    the physical numbers in so there are no discrepancies. I concluded that
    people who used chrome or their phone to fill out the form saw issues with
    the dates.
    ...
  • Profile Image
    Nik_C
    Answered on September 11, 2017 at 04:11 PM

    Thank you for letting us know. We would appreciate you letting us know if you notice any similar issues with those fields.

    I did a quick test on my phone and I used date field but I wasn't able to replicate this issue.

    If you have any further concerns please let us know.

    Thank you!