Why the dates are not showing properly in submissions?

Hi,

 

Our respondents have noticed that DOB, Departure date, and Arrival dates are being entered wrong into the system. It is subtracting one day from the date they entered. Why is this happening?

I checked some of your submissions and compared the dates that user received in autoresponder and dates that are in submissions page. They are matching. Also, I did a test submission:

But I wasn't able to replicate that issue as well.

The dates are showing properly:

If the issue persists please share the more information about in which submissions did you notice this irregularity?

Thank you!

Quite a few people have reported this issue. Try using a different range in
dates. Do you want the names of the respondents in which this issue
occurred? There has been about 5 respondents that noticed this issue.
...

Yes, that would help if you could provide examples of this issue so we can check rather than submitting the form at this time.

We'll wait for your response.

Thank you!

Morris Norman-DOB submission was 1 day early along with the departure date
Sara Steele-DOB submission was 1 day early
Parham Mahani- Arrival and departure days were 1 day early
Charlie Mohn-DOB submission was 1 day early
Anne Marie Schenk-DOB submission was 1 day early along with arrival and
departure
Joanne Jones-DOB submission was 1 day early
As you can see, we are having a big issue with this form.
...

I am currently checking your form but so far, I am not able to replicate. I will be back as soon as I am able to replicate the issue.

I am not able to replicate the issue on my end. Is this form embedded to a webpage where your customers are submitting it? If so, please give us the URL of the page so we can check.

No I don't believe it is.
...

I went to check your dates one more time, but the dates are not showing there:

Did you change anything in those submissions?

We'll wait for your response.

Thank you!

I just changed the format from date to short answer so people can just type
the physical numbers in so there are no discrepancies. I concluded that
people who used chrome or their phone to fill out the form saw issues with
the dates.
...

Thank you for letting us know. We would appreciate you letting us know if you notice any similar issues with those fields.

I did a quick test on my phone and I used date field but I wasn't able to replicate this issue.

If you have any further concerns please let us know.

Thank you!