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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need a user name and password reset for my company.

    Asked by Harvey Schinkal on August 29, 2012 at 11:34 AM

    The companies old user name and pass were set up by someone who does not work here anymore and need to be changed.


    Thank you,


    Harvey Schinkal

    Director of Operations

    Pental granite and Marble

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    JotForm Support

    Answered by EduardoMendez on August 29, 2012 at 11:52 AM

    Hello Harvey, 

    We'll be glad to help!  What was your old user name?  

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    JotForm Support

    Answered by NeilVicente on August 29, 2012 at 12:01 PM


    I found an account with username chromastone registered to the email address samples@pentalonline.com.

    Is this the account you're referring to?

    Do you, by any chance, still have access to the said email? If yes, kindly check its inbox for password reset instructions.