- ashleydavis2893Asked on September 11, 2017 at 05:12 PM
When I go to download a submission in excel format it shows it is generating. After a few seconds a small windows appears saying the download was complete. However, all that gets downloaded is a small .temp file. This has been attempted with the same results in Chrome, Firefox and Internet Explorer with the same results. Please advise.
- JotForm SupportjonathanAnswered on September 11, 2017 at 06:22 PM
We apologize for the inconvenience caused. Can you please retry downloading the Excel submission data of your form.
User guide: How to Export Form Data to Excel
I did test on my end, but I could not reproduce the issue. I was able to download the data in Excel file when I test it on your account. The Excel file result is valid and working.
Try also using private or incognito version of your browser.
Let us know if issue persist.