ashleydavis2893Answered on September 11, 2017 05:12 PM
When I go to download a submission in excel format it shows it is generating. After a few seconds a small windows appears saying the download was complete. However, all that gets downloaded is a small .temp file. This has been attempted with the same results in Chrome, Firefox and Internet Explorer with the same results. Please advise.
Jonathan JotForm SupportAnswered on September 11, 2017 06:22 PM
We apologize for the inconvenience caused. Can you please retry downloading the Excel submission data of your form.
User guide: How to Export Form Data to Excel
I did test on my end, but I could not reproduce the issue. I was able to download the data in Excel file when I test it on your account. The Excel file result is valid and working.
Try also using private or incognito version of your browser.
Let us know if issue persist.