Password reset not working

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    Alison Hermance 
    Asked on September 11, 2017 at 08:03 PM


    I have had the same account for years and have never had a problem accessing it, but now none of my passwords work, and the system won't send me a reset link.

    Can you help?


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    Answered on September 11, 2017 at 08:31 PM

    I was unable to find an account related to the email address you used to open this post, but I found one related to this email address "a******e*****e@d******r******". 

    If you recognize the email address, then you could issue a password reset from our login page, enter either that email address or your account username, the email should be sent as it's not in our bounce list. 

    I hope this helps.