Password reset not working

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    Alison Hermance 
    Asked on September 11, 2017 at 08:03 PM

    Hello,

    I have had the same account for years and have never had a problem accessing it, but now none of my passwords work, and the system won't send me a reset link.

    Can you help?
    Thanks,

    Alison

  • Profile Image
    Kevin_G
    Answered on September 11, 2017 at 08:31 PM

    I was unable to find an account related to the email address you used to open this post, but I found one related to this email address "a******e*****e@d******r******re.org". 

    If you recognize the email address, then you could issue a password reset from our login page, enter either that email address or your account username, the email should be sent as it's not in our bounce list. 

    I hope this helps.