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Alison HermanceAsked on September 11, 2017 at 8:03 PM
Hello,
I have had the same account for years and have never had a problem accessing it, but now none of my passwords work, and the system won't send me a reset link.
Can you help?
Thanks,Alison
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Kevin Support Team LeadReplied on September 11, 2017 at 8:31 PM
I was unable to find an account related to the email address you used to open this post, but I found one related to this email address "a******e*****e@d******r******re.org".
If you recognize the email address, then you could issue a password reset from our login page, enter either that email address or your account username, the email should be sent as it's not in our bounce list.
I hope this helps.