Password reset not working

  • Alison Hermance
    Asked on September 11, 2017 at 8:03 PM

    Hello,

    I have had the same account for years and have never had a problem accessing it, but now none of my passwords work, and the system won't send me a reset link.

    Can you help?
    Thanks,

    Alison

  • Kevin Support Team Lead
    Replied on September 11, 2017 at 8:31 PM

    I was unable to find an account related to the email address you used to open this post, but I found one related to this email address "a******e*****e@d******r******re.org". 

    If you recognize the email address, then you could issue a password reset from our login page, enter either that email address or your account username, the email should be sent as it's not in our bounce list. 

    I hope this helps.