What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When I submit the my form I can not see sometimes email address and phone

    Asked by caglayan18 on August 29, 2012 at 01:18 PM

    that I received mail . But when i look to the system i can see all details !

    Please help me and an other problem I can not see turkish characters

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    JotForm Support

    Answered by jonathan on August 29, 2012 at 04:09 PM

    Please try fixing your form a bit... it seems it is still unfinished and have random 'Click to Edit' labels. Also it has more than 1 unecessary 'Email' field.

    After correcting the form, re-create the notification email too. Use this guide -Understanding-Reply-To-and-Recipient-Settings-on-E-mail-Wizard . 

    As you can see on the image below, there are other 'Email' field on the form notification email. Maybe this reason why the resulting email is not showing some fields because the notification is not updated anymore with the form.

    Please inform us if issue persist even after my suggestion.

    Thanks.