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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account has been downgraded?

    Asked by teamgetshook on August 29, 2012 at 01:21 PM

    I'm wondering why my account has been downgraded?  It says my credit card on file has expired and it downgraded my account.  It's asking me to pay again to upgrade.  Can you confirm that the credit card has expired and if so when is my monthly billing date due for the account that you downgraded?

    Page URL:
    http://www.jotformpro.com/teamgetshook/fallball_registration

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    Answered by gori-mathew on August 29, 2012 at 01:51 PM

    Hi

    You account was due payment on August 16th and the recurring subscription payment failed. Kindly can you check with your bank and inquiry what would be the issue.

    Your account is now already downgraded to Free after two attempts to deduct the payment on 16th and today 29th August . This is after the payment period expired.

    Please you can re-upgrade back to your Premium account on different CC using te link below.

    http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=teamgetshook

    Lets know if you need further assistance on this issue.