What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot downgrade my account

    Asked by yopaking on August 29, 2012 at 01:39 PM

    I am trying to downgrade my account to the free plan right now but Paypal keeps giving an error message stating the unsubscribe link is not working. I am not trying to close my account; however, I don't need the paid plan but the system will not let me downgrade. Please help.


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    JotForm Support

    Answered by NeilVicente on August 29, 2012 at 02:11 PM

    To cancel your premium subscription via Paypal

    1. Log in to your PayPal account
    2. Find the latest payment you have made to Jotform
    3. Click on the subscription number for that transaction
    4. Click on the "Cancel Subscription" button.

    Let us know if you're still having any difficulties.

    Thank you very much for doing business with us!