I cannot downgrade my account

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    yopaking
    Asked on August 29, 2012 at 01:39 PM

    I am trying to downgrade my account to the free plan right now but Paypal keeps giving an error message stating the unsubscribe link is not working. I am not trying to close my account; however, I don't need the paid plan but the system will not let me downgrade. Please help.

    Thanks.

  • Profile Image
    NeilVicente
    Answered on August 29, 2012 at 02:11 PM

    To cancel your premium subscription via Paypal

    1. Log in to your PayPal account
    2. Find the latest payment you have made to Jotform
    3. Click on the subscription number for that transaction
    4. Click on the "Cancel Subscription" button.

    Let us know if you're still having any difficulties.

    Thank you very much for doing business with us!