Unable to submit form

  • Profile Image
    hkciseminar
    Asked on September 12, 2017 at 09:21 AM

    Hi,

    I failed to submit  the form via mobile even I had installed the widget "mobile responsive".

    Please kindly suggest the way to solve the problem.  This is the barrier for me to subscribe the jotsform  

    Thanks,

    Ken Tung

  • Profile Image
    John_Benson
    Answered on September 12, 2017 at 10:48 AM

    I am assuming that you're referring to this form: http://www.jotform.me/form/72534647642461

    I opened your direct form link (http://www.jotform.me/form/72534647642461) and I was not able to replicate the issue. Here's the screen capture of my test submission:

    Is your form embedded on a website? If yes, please provide the website URL so we can further check it.

    We'll wait for your response. Thank you.

     

  • Profile Image
    hkciseminar
    Answered on September 12, 2017 at 11:43 AM
    yes, we integrated the jotform into our website and cause the issue. As I
    used your jotform link direct, it works on my iPhone 6s without problem.
    Thanks for your response. I have informed our webpage maker to make the
    hyperlink instead of embedded it on our web.
    I will seek for assistant if we are having further issue.
    Thanks for your quick response.
    ...
  • Profile Image
    John_Benson
    Answered on September 12, 2017 at 12:13 PM

    If the issue persists, please try to embed your form using the iFrame Method. Here's a guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Thank you.