Problem with upgrade

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    Asked on September 12, 2017 at 09:54 AM


    I've received your last e-mail, 

    You say " you need to do first is change the credit card in your account"

    My answer : It's not possible to change the credit card, as the pop-up opens, it's impossible to enter a credit card number. It's not a problem with our bank.

    Sandrine RAMBERT




  • Profile Image
    Answered on September 12, 2017 at 11:20 AM

    I checked your account billing page and the change credit card function looks to be working at this time:

    If this is still not working on your end, try a different browser if possible.  Let us know if it still does not work after that.