- ahardyAsked on September 12, 2017 at 12:41 PM
Canadian client having difficulty accessing jot form. Any suggestions in how to fix the problem?
- JotForm SupportKevin_GAnswered on September 12, 2017 at 01:14 PM
I have just checked your form and it seems to be loading on my end, may be that he has installed some software that may be blocking the JotForm link.
May you please ask him to temporary disable any security software and try to load the form again?
You may also ask him to open this link instead: https://www.jotform.com/53446132728153
Let us know how it goes.
- ahardyAnswered on September 12, 2017 at 01:43 PMKevin:
I had the same thought, as the link works on my side without incident. I will alert the client to disable their security software.
I appreciate your prompt response and great service.
Wren & Fida International
320 S 900 E Salt Lake City UT 84111
888.303.4481 x 105
[FB WF logo]