Canadian client having difficulty accessing forms

  • ahardy
    Asked on September 12, 2017 at 12:41 PM

    Canadian client having difficulty accessing jot form. Any suggestions in how to fix the problem?

    Thank you.

    Jotform Thread 1245530 Screenshot
    Page URL: https://www.jotform.com/build/53446132728153
  • Kevin Support Team Lead
    Replied on September 12, 2017 at 1:14 PM

    I have just checked your form and it seems to be loading on my end, may be that he has installed some software that may be blocking the JotForm link. 

    May you please ask him to temporary disable any security software and try to load the form again? 

    You may also ask him to open this link instead: https://www.jotform.com/53446132728153 

    Let us know how it goes. 

  • ahardy
    Replied on September 12, 2017 at 1:43 PM
    Kevin:
    I had the same thought, as the link works on my side without incident. I will alert the client to disable their security software.
    I appreciate your prompt response and great service.
    Best,
    Rebecca
    Rebecca Jensen
    Administrative Executive
    Wren & Fida International
    320 S 900 E Salt Lake City UT 84111
    385.282.6355 desk
    888.303.4481 x 105
    650.787.6500 mobile
    rjensen@wfintl.com
    www.wfintl.com
    [FB WF logo]
    ...