Not receiving payments through my form

  • E6Lacrosse
    Asked on September 12, 2017 at 1:07 PM

    My registration forms used to accept Paypal payments and as of today, they don't. PLEASE HELP

    Page URL: http://www.e6lacrosse.com/tucsonasu-clinic-registration.html
  • Mike_G JotForm Support
    Replied on September 12, 2017 at 1:38 PM

    I have checked the form on the website you shared with us and I did not see the PayPal payment field in it. I have created a clone of that form in my account to see what's causing it and found that there is an issue with the only condition in your form. (Please see screenshot below).

    Not receiving payments through my form Image 1 Screenshot 20

    Please fix these errors in your form and test your for again after.

    Let us know if you have questions or you need any further assistance.

  • Mike_G JotForm Support
    Replied on September 12, 2017 at 1:43 PM

    Just to add, please be noted that when the PayPal payment field is hidden on the form, there is no payment that will be processed since respondents will not be redirected to the PayPal's page to process their payment.