Not receiving payments through my form

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    E6Lacrosse
    Asked on September 12, 2017 at 01:07 PM

    My registration forms used to accept Paypal payments and as of today, they don't. PLEASE HELP

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    Mike_G
    Answered on September 12, 2017 at 01:38 PM

    I have checked the form on the website you shared with us and I did not see the PayPal payment field in it. I have created a clone of that form in my account to see what's causing it and found that there is an issue with the only condition in your form. (Please see screenshot below).

    Please fix these errors in your form and test your for again after.

    Let us know if you have questions or you need any further assistance.

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    Mike_G
    Answered on September 12, 2017 at 01:43 PM

    Just to add, please be noted that when the PayPal payment field is hidden on the form, there is no payment that will be processed since respondents will not be redirected to the PayPal's page to process their payment.