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jrpantherbballAsked on September 12, 2017 at 4:14 PM
Many payments are pending for 5 or more days. Is this normal? Others have processed very quickly.
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Kiran Support Team LeadReplied on September 12, 2017 at 5:31 PM
Are you referring to the incomplete payments in the submissions view of your JotForm?
Each submission on a PayPal-integrated form is initially considered an Incomplete Payment entry. JotForm uses the IPN message to determine whether a submission's payment is successful or not. If successful, the submission is marked as completed and post submission tasks will be performed such as notifications/autoresponders. If the payment is not successful, the submission remains incomplete.
We request you to refer to the guide below that can help you with more information on Incomplete payments.
https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
Thank you!