- jrpantherbballAsked on September 12, 2017 at 04:14 PM
Many payments are pending for 5 or more days. Is this normal? Others have processed very quickly.
- JotForm SupportKiranAnswered on September 12, 2017 at 05:31 PM
Are you referring to the incomplete payments in the submissions view of your JotForm?
Each submission on a PayPal-integrated form is initially considered an Incomplete Payment entry. JotForm uses the IPN message to determine whether a submission's payment is successful or not. If successful, the submission is marked as completed and post submission tasks will be performed such as notifications/autoresponders. If the payment is not successful, the submission remains incomplete.
We request you to refer to the guide below that can help you with more information on Incomplete payments.