Why are there pending payments for my form?

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    Asked on September 12, 2017 at 04:14 PM

    Many payments are pending for 5 or more days. Is this normal? Others have processed very quickly.

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    Answered on September 12, 2017 at 05:31 PM

    Are you referring to the incomplete payments in the submissions view of your JotForm? 

    Each submission on a PayPal-integrated form is initially considered an Incomplete Payment entry. JotForm uses the IPN message to determine whether a submission's payment is successful or not. If successful, the submission is marked as completed and post submission tasks will be performed such as notifications/autoresponders. If the payment is not successful, the submission remains incomplete.

    We request you to refer to the guide below that can help you with more information on Incomplete payments.


    Thank you!