V4 Form builder: Unable to edit the form

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    Asked on September 12, 2017 at 05:35 PM

    I was building a form titled Customer Review Video Setup. I got an error message and was asked to refresh the page. When I did this and clicked "edit" for the form, I'm taken to a blank page. When I choose "View Form" the form opens.

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    Answered on September 12, 2017 at 09:01 PM

    We are sorry for the inconvenience this may have caused. We observe that there is an issue with  the builder mode of the forms in the account. I have now forwarded the issue to our backend team for further investigation. Once we have received any update in this regard, we'll keep you posted.

    Thank you for your patience. 

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    Answered on September 13, 2017 at 02:32 AM


    Our backend team have already fixed the issue with the Form Builder not being able to load and edit the form. Please check also in your form.

    Do let us know if issue still persist on your form.