Not able to edit form using the Form Builder - SOLVED

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    JonNearsol
    Asked on September 12, 2017 at 06:22 PM

    Upon clicking to add an image choice field the editor went grey and asked me to refresh the page.

    Now my form appears as containing no elements in the editor, but I can still see the form if I switch on preview mode, but there are 3 entries at the bottom which have the text "Type a question

    Question is not defined, should be defiend at createInputHTML()function"
     

    Switching back to the editor after this happened doesnt allow the handle controls to appear to delete these entries. I also tried adding a heading to see if I could regain control, but the same thing happened with 3 of these being added and all functionality in the editor locked out.

    Any ideas how to get the editor working again?

  • Profile Image
    jonathan
    Answered on September 12, 2017 at 10:12 PM

    I was able to reproduce the issue as well. When I cloned your form I also only see a blank/empty canvas in the Form Builder.

     

    I suspect it has to do with the form using form encryption. Unfortunately I could not fix it at this level.

    I will report this issue to the higher team support so that they can check as well. We will let you know once we have fixed it.

    We apologize for any inconvenience caused. 

     

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    jonathan
    Answered on September 13, 2017 at 02:30 AM

    Greetings,

    Our backend team have already fixed the issue with the Form Builder not being able to load and edit the form. Please check also in your form.

    Do let us know if issue still persist on your form.

  • Profile Image
    JonNearsol
    Answered on September 13, 2017 at 11:03 AM

    Great work guys thanks!!