I did not see where I can have the forms output sent to my email

  • dkingsfo
    Asked on September 12, 2017 at 6:50 PM

    I created a form - but I did not see where I can have the forms output sent to my email - how do I do this

    https://form.jotform.us/72546894099171

    Above is the form - it's output need to go to mkingsfo@live.com

    I may need to change that in a few days - is that possible?

  • Jan
    Replied on September 12, 2017 at 10:31 PM

    Your email address is not on the bounce list. The email history logs show that the emails are being sent successfully. Here's a screenshot:

    I did not see where I can have the forms output sent to my email Image 1 Screenshot 20

    Please check your spam folder or junk mail. If the emails are in the spam folder, please mark all of them as "Not Spam".

    I checked your form and I can verify that the email notification is configured correctly. I recommend you to add the default sender email to your contacts (noreply@jotform.com).

    If the issue persists, please try using your own SMTP as the Sender Email. Here's how: hHow-to-Setup-SMTP-for-a-Form.

    Please check this related guide as well: Why-I-am-not-Receiving-Email-Notifications.

    Hope that helps. Thank you.

  • Jan
    Replied on September 12, 2017 at 10:34 PM

    If you are planning to change the email recipient of the email notification, please follow the steps below:

    1. In the Form Builder, click the "Settings" in the top menu. Go to the "Emails" section. Select the Notification and then click the "Edit" button. 

    I did not see where I can have the forms output sent to my email Image 1 Screenshot 30

    2. Go to the "Recipients" tab. Here you'll see the Recipient Emails where you can add or remove a recipient.

    I did not see where I can have the forms output sent to my email Image 2 Screenshot 41

    3. Click the "Save" button when you're done.

    Related user guides: 
    Setting-Up-Email-Notifications
    Send-Notifications-to-Multiple-Recipients

    Hope that helps. Let us know if you have any questions. Thank you.