Cannot find my form after upgrading my account

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    Asked on September 12, 2017 at 06:54 PM

    We used all the free storage that we had, so then we upgraded. Now, our jotform information is completely blank, and all our orders are on it. OMG. Help.

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    Answered on September 12, 2017 at 10:34 PM

    I opened your form and I can see one form in the Archive folder. To unarchive it, please follow this guide:

    1. Log in to your account.
    2. Select the Archive folder.
    3. Select the form and click the Unarchive button.

    If you're referring to a different form, please provide the form ID so we can check it further.

    Thank you.