I could not edit my forms on the form editor

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    edoctusaustralia
    Asked on September 12, 2017 at 07:38 PM

    Hi Jotform,

    I recently signed-up to trial Jotform. Unfortunately, I am very frustrated by the lack of stability of the form editor. I have been trying for the last hour to make edits to my form (and have tried across 3 web browsers -- Firefox, Chrome and Edge). The editor continues to freeze and so I can't view and edit my form. On the odd occasion when I refresh and it comes up, I can't access the multiple pages (either through the tabs down the bottom, or view them when scrolling down). I want to delete some of the pages, but I have no functionality for this.

    Can you advise on what is going on?

    Thanks in advance,

    Gery

  • Profile Image
    liyam
    Answered on September 13, 2017 at 01:14 AM

    We apologize for this inconvenience, Gery.

    I checked your form just now and it appears to be fine now. Can you try again this time if it works? If not, can you clear your browser's cache and then try again right after?

    Thanks.

  • Profile Image
    Gery
    Answered on September 13, 2017 at 01:49 AM

    Hi Liyam,

    Thanks for your reply and looking into this matter. I have tried clearing the cache across Google Chrome and Firefox, I see no change -- the same problem. Sometimes I'll go to edit and I get a blank screen, sometimes when I refresh I can only see page 1 and cannot see the other pages except for the thank-you page. If I go into the advanced editor, I can see the pages, but can't make any edits.

    Thanks,

    Gery

  • Profile Image
    jonathan
    Answered on September 13, 2017 at 02:42 AM

    Greetings,

    Our backend team have already fixed the issue with the Form Builder not being able to load and edit the form. Please check also in your form.

    Do let us know if issue still persist.

  • Profile Image
    edoctusaustralia
    Answered on September 13, 2017 at 06:06 AM

    Hi Jonathan,

    That's great, thanks for looking into this again, it seems to be working well now. I sincerely appreciate the help.

    Regards,

    Gery

  • Profile Image
    liyam
    Answered on September 13, 2017 at 07:23 AM

    Thank you for your response and confirmation, Gery. We're glad that it also shows as working on your end now.

    Feel free to get back to us if you have other questions or concerns.

    All the best.