- waxing1Asked on January 26, 2011 at 06:28 AM
For some reason Paypal is NOT collecting the shipping address from my customers. I'm using PayPal Pro. I see the option on standard Paypal but not on PayPal Pro. Any suggestions?
- JotForm FounderaytekinAnswered on January 26, 2011 at 08:37 AM
We have recently added this. You can now see the shipping address user entered when they filled the Paypal pro form on both emails and submissions page.
- waxing1Answered on January 26, 2011 at 09:22 AM
Thank you for your quick reply but does this transfer the address to Paypal? Got a purchased today but it did not have an address in my PayPal account. It showed no address. This causes the problem that I can't print an address through Paypal.
- JotForm FounderaytekinAnswered on January 27, 2011 at 07:53 AM
We do send the address to Paypal Pro. So, they should have it. Maybe they just do not include it in the report you are getting.