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    Force Paypal Pro to collect shipping address

    Asked by waxing1 on January 26, 2011 at 06:28 AM

    For some reason Paypal is NOT collecting the shipping address from my customers.  I'm using PayPal Pro.  I see the option on standard Paypal but not on PayPal Pro.  Any suggestions?

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    JotForm Founder

    Answered by aytekin on January 26, 2011 at 08:37 AM

    We have recently added this. You can now see the shipping address user entered when they filled the Paypal pro form on both emails and submissions page.  

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    Answered by waxing1 on January 26, 2011 at 09:22 AM

    Thank you for your quick reply but does this transfer the address to Paypal?  Got a purchased today but it did not have an address in my PayPal account.  It showed no address.  This causes the problem that I can't print an address through Paypal.

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    JotForm Founder

    Answered by aytekin on January 27, 2011 at 07:53 AM

    We do send the address to Paypal Pro. So, they should have it. Maybe they just do not include it in the report you are getting.