How can we sync the form with our ticket system?

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    Alberto Rodrigues
    Asked on September 13, 2017 at 06:21 AM

    We wanted to know if there is any way that when a form is submitted, it could use the Email field as the from field so that our ticketing system can recognise the addresses.

    Is this something that can be done?

    Also, need to know where that actual data is being held for the forms? If I fill out a form, where is the data? US, Europe?

    Happy to have a call and remote session if easier to explain.

    Thanks,

    ALberto

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    amy
    Answered on September 13, 2017 at 08:51 AM

    We have no knowledge about the ticket system which you have been using. However, we have some 3rd party integrations such as Zapier. You are able to integrate your form with Zapier. By this way, you can sync your form with some other applications. 

    For example:

    https://zapier.com/zapbook/jotform/zendesk/. It is an Integration with Zendesk ticketing system. So it will create new tickets in Zendesk with each submission.

    Also, there is another integration which is named as Mojo Helpdesk: https://zapier.com/zapbook/jotform/mojo-helpdesk/

    For the second question which is about to data center please follow this link: https://www.jotform.com/answers/1246437 Your question will be handled there. 

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    albertorodrigues
    Answered on September 14, 2017 at 03:44 PM
    Hi there, Thanks for this.
    What we are really looking for is the system to use the email address field as the from address so that we can see who it comes from? At the moment, it comes from a dedicated email address that we had to set.
    We are using ConnectWise for now, but this may change in the future. What Ticketing systems do you integrate with? OR is it all via Zapier as below.
    Regards,
    Alberto
    Alberto Rodrigues
    +44 203 757 7574 +33 68252 5300
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    Registered in England – 06021756 – 1st Floor, St John's Court, High Wycombe, HP11 1JX.
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    jonathan
    Answered on September 14, 2017 at 05:11 PM

    What we are really looking for is the system to use the email address field as the from address so that we can see who it comes from?

    Can you please provide more details for clarity. Our form do have Email related functionality already. And it is currently capable of having configuration wherein an address field can be set as the Sender email address.

    User guide: Explanation of Email Notification and Autoresponder Settings

    We will wait for your updated response.

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    albertorodrigues
    Answered on September 15, 2017 at 03:43 AM

    Hi there,
    When the email gets sent from Jotforms, it uses a generic email address:

    What we would like, is to be able to use the email address field from the form here.
    So have the email come from the User email address. I can change the “from” name (See below)

    What we want is to be able to change the from email address too…. Our Ticketing system (ConnectWise), recognises contacts by the email address.
    I have looked into Zapier and have a call logged with them about the integration between Zapier and CW to allow us to create tickets from a form (There is an issue on ConnectWise side that needs to be resolved.
    I wanted to know if there is something in the Jotform pipeline to be able to use the form email field as the email from address
    Hope this makes sense.
    Happy to have a call with someone to run through.
    Alberto
    Alberto Rodrigues
    +44 203 757 7574 +33 68252 5300
    How did I do?
    Registered in England – 06021756 – 1st Floor, St John's Court, High Wycombe, HP11 1JX.
    ...

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    Chriistian
    Answered on September 15, 2017 at 04:54 AM

    I'm sorry but the images attached via Email will not reach our Support Forum. For us to properly view the attached screenshot images, please refer to this guide: How to Post Screenshots to Our Support Forum.

    If you mean you don't want the generic email address which is the noreply@jotform.com as the Sender Email address, then you can try adding your own Custom Sender Address on the email alert. Please refer to this guide: How to Add a Custom Sender Address to an Alert.

    If you have more questions or need further assistance, please let us know.

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    albertorodrigues
    Answered on September 15, 2017 at 05:00 AM

    I have updated the post with the images now.

    I know I can add another email address, but I would like it come from the email field on the form (We have about 45 users, so would like to see the individual email addresses)

     

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    Jan
    Answered on September 15, 2017 at 09:33 AM

    My understanding is that you want to use the email address entered in the email field as the Sender Email of the notification.

    You will need to use Mandrill SMTP in order to achieve this. Please refer to this guide: https://www.jotform.com/help/240-Set-The-Sender-Email-Address-With-Mandrill-Account.

    Hope that helps. Thank you.