How to prevent multiple submissions from the same user?

  • Profile Image
    happfaces
    Asked on September 13, 2017 at 09:00 AM

    with over 247 submissions from China

     

    can you block that

  • Profile Image
    BJoanna
    Answered on September 13, 2017 at 11:25 AM

    You can use the Unique Submission or the Unique Question feature to prevent multiple submissions from the same user. 

    How to Set Unique Submissions on a Form

    How to set Form Limits Based on a Unique Question

    Feel free to contact us if you have any other questions.

  • Profile Image
    happfaces
    Answered on September 13, 2017 at 11:43 AM
    I do not want to be held accountable for those forms
    it was a disaster
    do you not have a phone number?
    ________________________________
    ...
  • Profile Image
    BJoanna
    Answered on September 13, 2017 at 01:02 PM

    We do not have a phone support. 

    You received 201 submissions this month. How many of them are the spam submissions that you reported? Let us know who many submissions are actual submissions or how many of them are the spam submissions and we will reset the submission counter for your account. 

    You can delete the spam submissions.

    How to Delete Form Submission Data

    You should also use one of the features I mentioned in my previous reply to prevent duplicate submissions. 

    I also saw that you reported the same issue on two other threads:

    https://www.jotform.com/answers/1246449 

    https://www.jotform.com/answers/1246515 

    Please do not report the same issue on multiple threads. 

  • Profile Image
    happfaces
    Answered on September 13, 2017 at 03:43 PM
    they were all done last night . this is the info below
    * ID
    3811047617121898059
    * Submission Date
    2017-09-13 04:39:21
    * IP
    124.104.218.217
    * Name
    主策宋菜金 主策宋菜金
    * Address
    Street Address : 手存宋100%
    Street Address Line 2 : 救援金业界最高
    City : 手存次存应有尽有
    State / Province : 454
    Postal / Zip Code : 反水业界最高
    Country :
    * Type of Event
    主策就宋
    * Address of Event
    Street Address : 详询Q:907457951
    Street Address Line 2 : 主策就宋蕞稿88菜
    City : 推广有菜
    State / Province : 1254654654
    Postal / Zip Code : br/>注微信有惊喜
    Country :
    * Approx. # of Guests
    来试试运气哦
    * Date of Event
    [https://www.jotform.com/images/calendar.png] Monday, September 04, 2017
    * Preferred Method of Contact
    Email
    * Phone Number (Day)
    [https://www.jotform.com/images/telephone.png] (100) 13114541
    * E-mail
    1641292768@qq.com
    * Type of Entertainment Requested
    亿润财富 欢迎您
    * Additional Comments
    亿润财富主策就宋蕞稿88踩斤址yrcf06.com手机地址m.yrcf06.com电子任意平台手寸宋130%反水高达%1.3自助救援金蕞稿10%真人首存宋100%br/>高反水1%。
    ________________________________
    ...
  • Profile Image
    happfaces
    Answered on September 13, 2017 at 03:44 PM
    there were 200 submissions between 3:57 am and 4:53 am Sept 13
    all from the same person
    * ID
    3811047617121898059
    * Submission Date
    2017-09-13 04:39:21
    * IP
    124.104.218.217
    * Name
    主策宋菜金 主策宋菜金
    * Address
    Street Address : 手存宋100%
    Street Address Line 2 : 救援金业界最高
    City : 手存次存应有尽有
    State / Province : 454
    Postal / Zip Code : 反水业界最高
    Country :
    * Type of Event
    主策就宋
    * Address of Event
    Street Address : 详询Q:907457951
    Street Address Line 2 : 主策就宋蕞稿88菜
    City : 推广有菜
    State / Province : 1254654654
    Postal / Zip Code : br/>注微信有惊喜
    Country :
    * Approx. # of Guests
    来试试运气哦
    * Date of Event
    [https://www.jotform.com/images/calendar.png] Monday, September 04, 2017
    * Preferred Method of Contact
    Email
    * Phone Number (Day)
    [https://www.jotform.com/images/telephone.png] (100) 13114541
    * E-mail
    1641292768@qq.com
    * Type of Entertainment Requested
    亿润财富 欢迎您
    * Additional Comments
    亿润财富主策就宋蕞稿88踩斤址yrcf06.com手机地址m.yrcf06.com电子任意平台手寸宋130%反水高达%1.3自助救援金蕞稿10%真人首存宋100%br/>高反水1%。
    *
    ________________________________
    ...
  • Profile Image
    Aury
    Answered on September 13, 2017 at 06:03 PM

    Hello,

    The submissions counter is now reset. Please go ahead to do what my collegues have recommended to prevent spam bot submissions.

    Thank you and Regards.