Why aren't my submissions forwarded to my email address?

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    Janela
    Asked on September 13, 2017 at 09:08 AM

    My jotform registration is not being forwarded to my email greygreen@comcast.net

    People are registering for my classes and I do not know about it!!!

    Please fix and let me know it has been fixed!

     

    Thank you -

    Jane Alpern

  • Profile Image
    Kevin_G
    Answered on September 13, 2017 at 11:35 AM

    I have just checked your email recipient addresses and noticed that there was a bounced/blocked email; however, the email address is not currently in our bounce list which means that you should be receiving emails now. 

    I would recommend you to check your email history in order to make sure that emails are indeed sending: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    You could also check this guide in order to know why emails may not be sending: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    I hope this helps.