Upgrade not working - only 62 submissions left!!

  • Profile Image
    ntxpics
    Asked on September 13, 2017 at 09:57 AM

    When I select the Silver plan to upgrade, it just says I have to upgrade in plimus ("Unable to switch subscription. Please use BlueSnap(Plimus) control panel to change your subscription manually"). But the link takes me to a blank page:

    https://ws.plimus.com/jsp/entrance.jsp?contractId=1693520&target=cp&token=

     

    Please help soon - I only have 62 more submissions then everything gets shut down!

     

    Laura Oakley

    214-295-5250

    help@ntxpics.com or laura@ntxpics.com 

  • Profile Image
    Chriistian
    Answered on September 13, 2017 at 12:02 PM

    As per checking, your payment is processed in plimus/bluesnap but it is still using your Paypal Account for payment. To upgrade your account to Silver, please downgrade/cancel your current subscription from your Paypal account and upgrade again your JotForm account. You can check these guide to cancel your subscription from your Paypal account: How Can I Cancel My PayPal Subscription. To upgrade your account, you can check this guide: How to Upgrade My Account.