- scholasticimagesbalfourAsked on September 13, 2017 at 09:58 AM
When I go to fill out my form, everything works and calculates correctly when I select Gwinnett County (Where do you live?). However, when you select Outside of Gwinnett, you cannot choose a package and then it does not calculate your grand total. It worked before and I checked all my settings and conditions and cannot figure out what is wrong. Could you please help?? Thank you!Page URL:
- JotForm Supportashwin_dAnswered on September 13, 2017 at 12:10 PM
I did check your form and am able to see the issue. It is caused because of the condition you have added in your form. When the "Gwinnett County" option is selected, you have added to insert the calculation in "Grand Total" but for the option "Outside of Gwinnett County", you seems to have added condition to insert the calculation in "Select your Package". Please check the screenshot below:
I believe for option "Outside of Gwinnett County" also, you need to insert the calculation in "Grand Total" only. That is the reason why when this option is selected, you are unable to select package and total is also not being displayed correctly.
I would suggest you to please edit your condition to insert the value in "Grand Total" and that should solve your problem.
Hope this helps.
Do get back to us if the issue persists.