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    form not directing to paypal

    Asked by gpascotland on August 29, 2012 at 06:28 PM

    I have just completed an order form for our latest Newsletter. I followed the paypal optinons and added them to the form. When the form is completed there is no re-direction to paypal and the form is simply sent without payment. This has not happened on our other forms which use paypal. Any suggestions?

    Page URL:
    http://form.jotformeu.com/form/22257216605348

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    Answered by jeanettebmz on August 29, 2012 at 07:27 PM

    I can see you are using the Standard Paypal integration with a username different than the email address format. So, I suspect this username (3E53X934KDKA4)  is most likely to be setup into Paypal Pro, which requires a Pro account.