form not directing to paypal

gpascotland
Asked on August 29, 2012 at 06:28 PM

I have just completed an order form for our latest Newsletter. I followed the paypal optinons and added them to the form. When the form is completed there is no re-direction to paypal and the form is simply sent without payment. This has not happened on our other forms which use paypal. Any suggestions?

Page URL:
http://form.jotformeu.com/form/22257216605348
jeanettebmz
Answered on August 29, 2012 at 07:27 PM

I can see you are using the Standard Paypal integration with a username different than the email address format. So, I suspect this username (3E53X934KDKA4) is most likely to be setup into Paypal Pro, which requires a Pro account.