- Anne_WilsonAsked on September 13, 2017 at 02:42 PM
I am trying to set up an integration so that customers can choose
pay by check --> which should take them to page 3 that only has a 'submit' button which then sends them to the confirmation page
and Pay by credit card using Paypal -> which should take them to the page 2 that only has the the paypal integration set up-- when they hit submit-- the form is submitted and they get sent to the paypal site.
My problem is 2 fold.
1- everybody is sent to the paypal site... both the pay by check folks and the credit card folks
2- nothing is submitted to the spreadsheet.. nor emailed to me...
This is my first attempt at setting up paying using paypal...
I apparently have done something wrong..
- JotForm SupportjonathanAnswered on September 13, 2017 at 05:18 PM
I see the 2 flaws on your form why the conditions were not working.
#1 The payment option How will I pay... allows selecting both option. Normally it should only be one option (either or)
#2 The PayPal payment field in the form was already selected by default. No matter what conditions, since payment option was already selected, the form submission will always go to PayPal payment.
Set a limit to the Checkbox field. Set it to 1 only.
Uncheck the payment field so that it will not be selected by default.
Here is a demo with the fixed.
Let us know if this did not work for you.