New form layout not working properly on IE.

  • westernsafety
    Asked on September 13, 2017 at 3:48 PM

    I've a form implemented on a Shopify store and when viewing it on IE the form 'pages' don't finish transitioning to the prior or next page and the form doesn't submit.  Here's a screencast pointing out what's happening:

    https://screencast.com/t/kePEm9tefI

    Help would be greatly appreciated.

  • Elton Support Team Lead
    Replied on September 13, 2017 at 6:27 PM

    I tried the new form layout on IE 11 - Windows 10 and it is working fine.

    New form layout not working properly on IE Screenshot 20

    Perhaps the problem is specific to your embedded form. Try to re-embed your form using its iframe embed code. This might help fix the problem.

    Since the embedded form was changed to legacy layout, we can't do any further tests.

    Thanks