Why are my forms disabled?

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    jdthedj10
    Asked on September 13, 2017 at 05:16 PM

    Hi, I have deleted all old data from my forms but it still says that they are disabled. How do I fix this?

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    Aury
    Answered on September 13, 2017 at 07:00 PM

    Hello,

    The account where the above indicated form is hosted, shows over the allowable limits. Free users are allotted to 100MB available space, this account has used 101.06MB so far.

    In order to enable forms, you may go ahead to either upgrade the account to a paid subscription, or to free the available space by downloading the uploaded files. Here you are a helpful guide:

    https://www.jotform.com/help/356-How-to-Download-the-Submission-Files.

    If you have additional questions, please let us know.

    Regards.

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    jdthedj10
    Answered on September 14, 2017 at 08:25 AM

    I have already cleared everything out. I have 0 submissions! I even paid the $19.00 but they are still disabled.

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    Marvih
    Answered on September 14, 2017 at 10:32 AM

    I just checked your form and it was working fine. I also tested submitting and received the autoresponder.

    Are you still unable to view your forms? If yes, can you try clearing your browser's cache
    http://www.wikihow.com/Clear-Your-Browser's-Cache


    Please reply back if the issue is still happening.