What are incomplete submissions?

  • Profile Image
    SeaShepherdGlobal
    Asked on September 14, 2017 at 02:48 AM

    Hello, We just noticed there are over 60 "incomplete payments" for our monthly donation form and do not understand what is the issue. Do we need to do something? Is there a setting we need to change? Are the donors receiving the information in English? Thanks for your help!

  • Profile Image
    Nik_C
    Answered on September 14, 2017 at 04:40 AM

    Incomplete submission means that the payment wasn't completed, user submitted the form but didn't finish the paying process and then closed the window or something similar. 

    You can read more about it here: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    And here: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    If you have any further questions please let us know.

    Thank you!