What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Not Found

    Asked by zorigfoundation on August 30, 2012 at 02:30 AM

    Just as I was thinking JotForm is the best thing since sliced bread, I've started to experience a very frustrating problem. Can anyone please take a look? 

    Here's the form link:

    http://form.jotform.me/form/22420496255452

    And here's the message:

     

    Oops!
    Form not found: 22420496255452==

     

    Page URL:
    http://form.jotform.me/form/22420496255452

  • Profile Image
    JotForm Support

    Answered by idarktech on August 30, 2012 at 03:31 AM

    Hi,

    We are aware of this issue. Our developers are now looking in to it. We'll update you here as soon as the problem is fixed. 

    Apologies for the inconveniences caused.

  • Profile Image

    Answered by suskunkarizma on August 30, 2012 at 06:34 AM

    Lütfen En kısa sürede düzeltin :(

  • Profile Image
    JotForm Support

    Answered by idarktech on August 30, 2012 at 06:41 AM

    @suskunkarizma

    Sorry about this. We have already notified our developers to have this sorted out as soon as possible. We'll keep you guys posted. Thank you for your patience.

  • Profile Image

    Answered by q72 on August 30, 2012 at 06:50 AM

    @idarktech

     

    http://form.jotformeu.com/form/22422614230338?

     

    Form not found
    This form is disabled.
  • Profile Image
    JotForm Support

    Answered by idarktech on August 30, 2012 at 07:55 AM

    @q72,

    Your form was suspended due to one of your form asks an account informations. May we know the purpose of this form? If you've embedded this form, please provide to us the website URL so we can inspect its uses.

    Thank you.

  • Profile Image

    Answered by rizeassociates on August 30, 2012 at 08:05 AM

    Has the Form Not Found issue sorted?

  • Profile Image
    JotForm Support

    Answered by idarktech on August 30, 2012 at 10:02 AM

    @rizeassociates

    Yes the problem has been fixed. It should be fine now.

    Sorry for the delay on this matter.

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    Answered by eiermann on September 06, 2012 at 05:51 AM

    Hi idarktech,

    unfortunately the problem is not solved yet. I put a new form on my website and received in average 1 submission per minute für the first half an hour after that the form did not work anymore and disappeared. 

    Link to the website is: Beach Lounge Pool Party

    Link to the form: http://form.jotformpro.com/jsform/22484481028959

    Looking forward to hear back from you. It somehow ruined my campaign :(

     

    Regards,

    Chris

  • Profile Image

    Answered by gori-mathew on September 06, 2012 at 06:52 AM
    Hi Chris

    We apologize for inconvenience this issue has caused to you.

    You can try also to change your form's URL with www prefix and test. Since We have been having issues with replication delay on our EU servers.
    Until this issue is solved, you can use our website for Europe region: http://www.jotformeu.com/
    Example:
    use

    http://WWW.jotformeu.com/form/22416763909359

    instead of

    http://form.jotformeu.com/form/22416763909359

    I have checked on your set notification email and as you can see in the logs below, there are alerts
    being sent to your notification email address.

    ====================================================================
    Current Server: /var/log/jotform/amazonSES.log:[05/Sep/2012:12:14:15 -0400] 22484481028959 AmazonSES
    Sent email to chris@auslandssemester-bali.de - MessageID:000001399735e441-d218a953-15dc-
    4d99-80fe-690e647c01b0-000000 - RequestId:bc9e8dc3-f774-11e1-a257-01f53052f42a
    ying: /var/log/jotform/amazonSES.log:[05/Sep/2012:12:01:29 -0400] 22484481028959 AmazonSES
    Sent email to chris@auslandssemester-bali.de - MessageID:00000139972a35dc-213c9e8c-83fb-
    4847-a44c-13f46798eefd-000000 - RequestId:f4552ab9-f772-11e1-a7c9-9dcdd633f85c
    monk: /var/log/jotform/amazonSES.log:[05/Sep/2012:11:44:14 -0400] 22484481028959 AmazonSES
    Sent email to chris@auslandssemester-bali.de - MessageID:00000139971a6949-a68bc266-092f-
    49b6-97e8-1f350d731ef7-000000 - RequestId:8b2bda01-f770-11e1-9295-a35af04d6e4f
    ======================================================================
    Lets know if this information was helpful to you.