Auto Responder Emails are not sending

  • jmaples
    Asked on September 14, 2017 at 1:00 PM

     ON the form: https://form.jotformpro.com/jmaples/meat-bundle-loss-report 

    I had 1 Notification Email set up, and 2 auto-responder emails set up. The Notification email was sending fine. However, the auto-responder emails are not sending. I deleted the Notification email and tried again, and still nothing is coming through.

    Also, I have two email fields in the form, and the auto responder is only showing me an option to select one of them: {lpemail}. However, I'd like to have the email sent to {locationemail}. But it doesn't give me opportunity to select it. I had to go to the fields details on the builder and copy the code for {locationemail} to see if that would work. Still nothing.

  • David JotForm Support
    Replied on September 14, 2017 at 2:14 PM

    Your email autoresponder are set to send conditionally:

    Auto Responder Emails are not sending Image 1 Screenshot 40

    Auto Responder Emails are not sending Image 2 Screenshot 51

    Only the address in the condition will receive the autoresponder and only if the condition is met.  If you want the autoresponders to trigger the the address you have set in the form every time the form is submitted, delete the conditions associated with your autoresponder.

    There are also quite a few conditions associated with fields that have been deleted:

    Auto Responder Emails are not sending Image 3 Screenshot 62

    I would recommend deleting those as well.