My registrants are not receiving the automated email telling they are registered

  • dannasnow
    Asked on September 14, 2017 at 3:32 PM

    I believe I have set up my forms to send anyone who registers for my events an email telling them their registration has been received. Yet, it seems none of them are receiving the email! Please help!!!

    Jotform Thread 1248093 Screenshot
  • Welvin Support Team Lead
    Replied on September 14, 2017 at 4:56 PM

    That's because you have selected the Full Name field as the Recipient in the autoresponder email which is incorrect. You should choose the email field.

    My registrants are not receiving the automated email telling they are registered Image 1 Screenshot 20

     

    Please correct your settings to fix the problem.