How do I get my forms to show up in the file supposedly holding any and all my forms?

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    boydackland
    Asked on September 14, 2017 at 09:56 PM

    Although I have created several forms, cancelling most because of mistakes in my typing, Your appropriate page for my forms to list

    keeps telling me I have no forms. Having followed all your instructions to the latter as a non technocrat, what do I need to do now to have my forms get to this file for future usage please?

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    Kevin_G
    Answered on September 15, 2017 at 12:18 AM

    I found two accounts related to your email address: 

    boydackland

    boydackland1icloudcom

    Both accounts have forms on them, could you please log in using incognito mode? 

    http://www.wikihow.com/Activate-Incognito-Mode 

    You should be able to see your forms there, please let us know if you're still unable to view your forms. 

  • Profile Image
    boydackland
    Answered on September 15, 2017 at 03:43 AM
    Hi guys, I have tried several methods of getting to my two accounts. NO JOY.
    Both these accounts are mine, and your system should not have opened 2 accounts which are the same. Could you please merge the two and give me some peace of mind.
    Your old system was easy to understand and use, this new system is surely designed for computer experts, which I am not. Please help a dumb old fool like me to get moving on the important matters, rather than messing around with minor details like incorrectly opening 2 new accounts.
    Cheers
    Boyd
    ...
  • Profile Image
    Jim_R
    Answered on September 15, 2017 at 04:44 AM

    Here's a breakdown of both accounts to avoid confusion altogether:

    1. boydackland

    Associated email: boyd.ackland1@icloud.com

    Number of forms: 9

    2. boydackland1icloudcom

    Associated email: boyd.ackland1@icloud.com

    Number of forms: 1

    When logging in, don't use your email. Use your username instead.

    ...and your system should not have opened 2 accounts which are the same

    Our system never creates accounts. Accounts are created by users (either with intention or accidentally). To avoid confusion with your login, kindly follow my suggestion above of using your username instead of your email when logging in (e.g. type in your username and password).

    1. Log out of JotForm (important)

    2. Click this link to log in https://www.jotform.com/login 

    3. Type in your username (not your email) and your password.

    If you need to move that 1 form from boydackland1icloudcom to boydackland, let us know and we'll move it.

  • Profile Image
    boydackland
    Answered on September 15, 2017 at 05:43 AM
    Thank you for your assistance. Please do away with the 1 and I’ll always log in using my username. Hopefully, this will end the issues
    And make for once again having a successful career with Jotform. Thank you so much.
    Cheers
    Boyd
    ...