Trying to log in to account but it's showing a "Login failed - SUSPENDED" warning message

  • Fendi
    Asked on September 15, 2017 at 4:17 AM

    Hi,

    my account wemzone@gmail.com suspend. It's related to my client. Please help.

    Fendi

    Jotform Thread 1248536 Screenshot
  • Marvih
    Replied on September 15, 2017 at 8:48 AM

    Your account was suspended due to having *Username and Password field on one of your forms which is not allowed in our policy.

  • Fendi
    Replied on September 15, 2017 at 8:55 AM

    How do I fix the wrong form? And how will my account be active again?

  • Marvih
    Replied on September 15, 2017 at 10:17 AM

    I have reactivated your account. Please remove the Username/Password field as it will be detected as Phising.Trying to log in to account but its showing a Login failed SUSPENDED warning message Image 1 Screenshot 20

  • Fendi
    Replied on September 15, 2017 at 11:08 AM

    Marvih, thanks for reply. Where can I remove my username / password while I can not login with my account?

  • Marvih
    Replied on September 15, 2017 at 11:20 AM

    You should be able to login now since it is already active.

  • Nicole Walton
    Replied on September 15, 2017 at 11:23 AM

    Hello,

     

    I've had the same issue with a password field in my form. Can my account be reactivated? I can update the form to be within guidelines.

     

    Thank you,

     

    Nicole

  • wemzone
    Replied on September 15, 2017 at 11:26 AM

    Thanks Marvih. Its Work!

  • BJoanna
    Replied on September 15, 2017 at 12:55 PM

    @Nicole

    I moved your question to a separate thread and we will provide you an answer there shortly: 

    https://www.jotform.com/answers/1248898